Settings and your account

What every control on the Settings page changes, including themes, text size, quiet hours, your timezone, your password and account deletion.

In the app: /settings

Settings and your account#

Open Settings from the sidebar, or from the bottom bar if you are on a phone. You can also reach it from the account icon at the top right: the menu shows your email address, then Settings, then Logout. Everything on this page belongs to your account, not to a single hub.

The page is a set of cards. Depending on your screen width you will see them side by side or stacked, in this order:

Two cards save the moment you make a choice: Appearance and How alerts look on your screens. Account, Notifications and Change Password each have a button you have to press. The buttons on Beta Program and in the Danger Zone act as soon as you press them, except for Delete Account, which asks for your password first. Subscription and API Access are read-only.

Account#

Email is shown but cannot be edited here.

Username is the name other people see for you, for example in the Who gets told list when somebody opens an alert on a hub you share. Signing up never asks for one, so to begin with it is your email address. You still sign in with your email, not with this.

To change it:

  1. Type the new name in Username.
  2. Press Save Changes.
  3. "Saved successfully!" appears for a few seconds. If it fails you will see "Failed to save. Please try again."

The button stays disabled while the field is empty.

Appearance#

This card carries the note "Applies everywhere - hub, cloud & TV." Your choices are stored with your account, and the screen on your hub reads the theme, look and feel, density and interface mode back from the same place. So picking a theme here restyles the hub display too, and picking one on the hub changes this app. Text size is the exception - see below.

There is no Save button. Each menu applies as soon as you choose it, and "Appearance saved." appears underneath for a few seconds. If it cannot save you will see "Failed to save appearance." and the menu goes back to the setting you had, because nothing is applied until the save succeeds.

Theme#

The theme also sets the colours used for good, warning and alarm states, so severity colours stay readable in whichever theme you pick.

Look & feel#

This changes shapes and lettering only. It does not change what is on the page.

Density#

Text size#

Small, Default, Large or Extra large. This scales the whole type ramp, not just body text, so headings and labels grow with it.

Text size is the one appearance setting that does not travel to your hub. It changes this app only. The screen on your hub has its own Text size setting, with the same four choices, in the hub's own settings, and the two are kept apart on purpose.

Interface mode#

In this app the difference shows up in two places. When you create or edit an alert, Full control adds the comparisons is exactly and is anything but to the What happens menu, the Every measurement chip alongside the readings a device is sending, the Hold for menu on an alert built from shows no activity for or stops reporting for, and the Webhook switch under Where should it go?. On the Reports page, Full control shows the Advanced filters (optional JSON) section. Keep it simple hides those and leaves the common choices.

Switching to Keep it simple hides options. It does not change alerts or reports you have already saved. If a saved alert was built using one of the hidden options, the setting stays exactly as it was, but the control for it is not drawn at all, so switch back to Full control when you need to see or change it.

If you went through the setup wizard on your hub, the choice you made there is what you will see selected here.

Notifications#

The card explains itself as "What actually leaves the building." Everything still appears inside the app no matter what you set here.

Unlike Appearance, nothing on this card takes effect until you press Save Preferences.

Email me#

A switch. Turn it off and no alert email is sent to you at all, and that includes carbon monoxide, propane and smoke alarms. Your own off switch is honoured on every kind of message, and safety alerts are not an exception to it. They all still appear in the app.

Email me about#

This applies to every alert you are subscribed to. The note below it says any single alert can be made quieter under what reaches me (the link opens the Alerts page, where What reaches me is a tab), never louder. A new account starts at Warnings and alarms.

Quiet hours#

Turn on Quiet hours and two time fields appear, From and Until.

During that window, anything below alarm level is held rather than emailed as it happens, and let go when the window ends. If two or more were held, they arrive together as one summary; if only one was held, it simply arrives on its own. Alarms and safety alerts - carbon monoxide, propane, smoke - are sent straight away regardless. Everything still shows in the app at the moment it happens.

Quiet hours are worked out on your clock, which is what the Your timezone field below is for, and not on the RV's clock.

Pressing Save Preferences also tells your screens about the window, so after you save, the How alerts look on your screens card names your quiet hours and shows "Alert preferences saved."

Your timezone#

Type an IANA timezone name, such as America/Denver. Pressing Use this device's timezone fills the field from the device you are using; you still have to press Save Preferences afterwards.

The field's help text says leaving it empty follows the RV. In practice an empty timezone is treated as UTC when quiet hours and your daily email count are worked out, so set your own zone if you use quiet hours at all.

A name that is not a real timezone is rejected and the card shows "Failed to save preferences." Nothing else on the card is saved either, so fix the name and press Save Preferences again. America/Denver and Europe/London work; Denver and Mountain Time do not.

Worked example#

You are parked in Colorado and you do not want warning emails overnight, but you do want to be woken for a propane alarm.

  1. Leave Email me on.
  2. Set Email me about to Warnings and alarms.
  3. Turn on Quiet hours.
  4. Set From to 22:00 and Until to 06:30.
  5. Put America/Denver in Your timezone, or press Use this device's timezone while you are on Mountain time.
  6. Press Save Preferences. "Preferences saved!" appears.

From then on, a low-battery warning raised at 01:15 Mountain time is held until shortly after 06:30. If other warnings were held the same night, they arrive together as one summary; if it was the only one, it arrives by itself. A propane alarm at 01:15 emails you immediately.

One thing to avoid: setting From and Until to the same time. That does not mute you around the clock. It switches quiet hours off completely, so nothing is held and everything is emailed as it happens. If you want to stop a particular alert altogether, mute that alert instead.

How alerts look on your screens#

This card is about display only - what an alert does to a screen you are looking at. What gets emailed to you is the Notifications card above. Each menu saves as soon as you pick it, and "Alert preferences saved." appears at the bottom. If a save fails you get "Failed to save alert preferences." and the menu goes back to what it was.

The card notes that offline is never shown in red unless you choose Alarm, because losing signal is not the same as something being wrong. Choose Alarm if your hub is meant to be powered and connected at all times and its going quiet is itself a problem.

These treatments apply on every screen you own, including the display on your hub.

Subscription#

Read-only. It shows:

Free allows 1 hub, 5 sensors and 30 days of history. Plus allows 3 hubs, 20 sensors and 90 days. Pro allows 10 hubs, 100 sensors and 1 year. On Enterprise all three read Unlimited and no usage bars are drawn, because there is no limit to draw them against.

On the free plan there is an Upgrade (Coming Soon) button. It is greyed out and cannot be pressed yet.

Beta Program#

Beta membership decides whether your hub is offered early-access firmware.

Each button takes effect the moment you press it. There is no confirmation step and no separate save; the card simply redraws into its next state.

Leaving puts your hub back on stable firmware. You can request again later.

Change Password#

  1. Enter your existing password in Current Password.
  2. Enter the new one in New Password and again in Confirm New Password.
  3. Press Change Password.

The button stays disabled until all three fields have something in them. If the last two do not match you get "Passwords do not match" under the confirm field and nothing is sent. If the first one is wrong you get "Current password is incorrect."

On success the three fields clear and "Password changed successfully!" appears.

Changing your password does not sign out your other devices. If that is what you want, use Revoke All Sessions in the Danger Zone below.

API Access#

Shows the token this browser session is using, in a read-only box, described as "Use this JWT token to authenticate hub software and direct API calls." with the note "Keep this secret. Expires in 24h." You do not need it for normal use of the app, and you do not need it to connect a hub either, because a hub is linked with the claim code from its own screen. Anyone who has this token can act as you until it expires.

Danger Zone#

Revoke All Sessions#

Press Revoke All to sign out of every device. It happens immediately, with no confirmation step. Your current session stays signed in - you are issued a fresh token straight away, and the box under API Access updates to it. On success you see "All other sessions have been revoked."

Your hubs are not affected. A claimed hub uses its own credential, not this token, so it keeps syncing.

Use this if you have signed in on a device you no longer have, or after sharing your password with anyone.

Delete Account#

  1. Press Delete Account.
  2. A dialog headed Confirm Account Deletion appears, saying "This will permanently delete your account, all hubs, sensors, and readings. Type your password to confirm."
  3. Type your password in Current Password. Delete My Account stays disabled until you do.
  4. Press Delete My Account. There is a Cancel button if you change your mind.

A wrong password shows "Incorrect password" and nothing is deleted. On success you are signed out and returned to the login screen. This cannot be undone.

What to do if#

The app is the wrong theme and you did not change it. Check whether Theme is set to System (follows your device). If it is, the app follows your phone or computer between light and dark. Pick a named theme to stop that.

A change on the hub screen has not shown up here, or the other way round. Appearance, alert display and notification settings travel between your hub and this app when the hub syncs, which is usually within a minute or two while it is online, and less often if the hub has been set to go easy on a metered connection. Give it a few minutes, then reload the page.

Your notification settings would not save. The most common cause is the timezone field. It has to be an IANA name like America/Denver or Europe/London. Clear it and save, then add the correct name.

Quiet hours seem to do nothing. Check that From and Until are different times, that you pressed Save Preferences, and that what you expected to be held was below alarm level. Alarms and safety alerts are meant to break through.

You are still getting emails you do not want. Raise Email me about, or turn Email me off entirely, remembering that off is total and stops safety alerts too. To silence one specific alert without touching everything else, use the What reaches me tab on the Alerts page.

Text is too small on the RV display. The Text size menu here changes this app only. Use the Text size setting on the hub's own screen for the RV display. High contrast as the theme does reach the hub display, and it also helps in bright sunlight.