Alert history and what happened

How to read an alert card, acknowledge it, follow its timeline, and understand the chip that says where your notification went.

In the app: /alerts

Open Alerts in the left navigation. The page has four tabs: Active, History, Your alerts and What reaches me. This page covers the first two, plus the small coloured chips that appear on both.

One card per episode, not one per message#

An alert that stays wrong for two hours does not fill your screen with rows. Everything from the moment a condition starts to the moment it clears is a single episode, shown as one card with a counter on it. Five reminders are one card, not six.

The Active tab shows episodes that are still open. The tab label carries a count, for example Active · 2, and that count is the number of things not yet acknowledged.

Cards are ordered worst first: anything not acknowledged comes before anything acknowledged, then alarms before warnings, then the one that has been going longest.

If you have quiet hours switched on, a dashed notice sits above the cards reading Quiet hours 22:00-07:00 - warnings wait for the morning. Alarms and safety alerts always come through., with a Change button that takes you to Settings.

What an active card shows#

Reading down a card:

A level badge, either ◆ Alarm, ▲ Warning or ● Just log it, then the device name and the name of the alert.
On an alert that watches carbon monoxide, propane, smoke, a leak or a device's own alarm output, a red shield chip reading Life-safety (Carbon monoxide), Life-safety (Propane), Life-safety (Smoke), Life-safety (Gas leak) or Life-safety (Alarm). We set those up for you. Focus the chip or hover it and it says: Never limited, on every plan, automatically. We set this one up for you and it can't be turned down - it works offline, ignores quiet hours and never counts against your daily limit.
On the right of the top row, the status chip that says what happened to your notification. See the table further down.
A headline with the current reading and how long it has been going, for example Now 44.6 °F for 1 h 38 min.
A fainter line with the limits, for example peaked at 45.5 °F · Warning ▲ at 40 °F · Alarm ◆ at 48 °F. The peak only appears when it differs from the current reading. An alert with a single limit shows that one limit, written as Alarm ◆ at 40 °F.
A reminder counter, for example Reminded 0 of 3 - next in up to 30 min., Reminded 3 of 3 - no more reminders this cycle. or Told once - no reminders for this episode. This counts your own reminders, not anybody else's, and it uses the cadence your plan actually applies rather than the one you asked for.

Extra lines appear only when they apply:

Acknowledged by Dana, 5 min ago, in green, naming the account that did it.
Snoozed until 10:45 PM - for you only
Notifications paused for this alert until 9:15 PM - we are still watching. That comes from muting the alert on the Your alerts tab, which quiets it for everyone.
It has been bouncing in and out, so we are grouping these together.
Safety alerts ignore quiet hours and your alert schedule.

If the alert watches several devices at once, each one is listed underneath with a mark: a filled dot for a condition that is currently true, a hollow dot for one that is not, and a ? for a device that has gone quiet. The current reading is shown beside it where there is one, and a quiet device also gets a note like waiting on Freezer - last seen 41 min ago.

Below the cards you may see a heading, Other unacknowledged alerts. Those are alerts with no episode behind them: older history, alerts your RV recorded on its own, and notices the alert system logs outside any episode. They show the same badges and chip, plus the date and time, and each has its own Acknowledge button.

Acknowledging#

Acknowledging says "someone is on this". It is shared with everyone who gets that alert, so it stops the reminders for all of you, and that is exactly why the card always records who did it.

Go to Alerts, tab Active.
Find the card you want.
Select Acknowledge.

The button disappears and a green line takes its place, naming the account that acknowledged and how long ago. It uses the Username on the account, the one you can change in Settings, so your own acknowledgement reads as your username rather than "you". If the account has no username set it falls back to the email address. If several things need answering at once, use Acknowledge all (2) above the list.

Two things acknowledging does not do:

It does not stop the alert from escalating if the situation gets worse, and it does not stop the all-clear.
It does not turn the alert off. The episode stays open until the reading actually comes back into range.

You can also acknowledge from the alert bar pinned to the top of the app, which carries an Acknowledge button when the thing it is showing is an alert. If your settings put safety alarms on the full screen, that takeover has a button reading I'm safe - acknowledge.

Snooze is yours alone#

Snooze silences your own messages about that episode and nobody else's. The choices are 30 minutes, 1 hour, 4 hours and Until 7 AM. Safety alerts may come back sooner than you picked; the card shows the time that was actually applied.

Remind me again#

Once your reminders for an episode have run out, a Remind me again button appears. It restarts your own reminder counter and ends your snooze on that episode, for you only. It leaves the shared acknowledgement alone.

The story of one episode#

On an open card, select What happened to expand the timeline in place. The button then reads Hide the story. In History, select anywhere on the row to expand it.

Each step has a label, the time of day, the message that was sent, and its own status chip.

Label	What happened
Started	The condition first became true
Got worse	The reading crossed a higher rung
No one responded	Nobody acknowledged in time, so the alert also went somewhere louder. Only alerts built with Get louder if nobody answers reach this step, and that choice is offered only on plans that sell it. The reading may not have changed
Reminder	A repeat of the same situation
Last reminder	The final repeat for this cycle
Back from snooze	Your snooze expired while it was still going
Catch-up	The opening notice arriving late, because a mute, a snooze or the alert's own schedule window ended, or because you were added to the alert while it was already going
Bouncing - grouped	It kept crossing back and forth, so messages were grouped
Replaced by an edit	The alert was changed underneath it, so this episode was closed off
All clear	The reading came back within range. Switching the alert off, deleting it, or your plan pausing it also closes its open episode with this label, and the message says which
Update	Any other step

Notes on the timeline:

Times are shown as a clock time only. For an episode that ran overnight, use the date on the History row header for context.
Test alerts you send yourself never appear here. A drill is not an incident.
If a step has no chip at all, no message was ever attempted for you on that step.
An episode with no recorded steps shows Nothing has been recorded for this one beyond it starting.

History#

The History tab lists finished episodes, newest first, twenty five at a time. Use Show more at the bottom to load the next page.

Above the list:

A search box, Search alerts and devices…, which matches the alert name, the device name, the hub name and the alert's own summary line. It searches the rows already loaded, so load more first if you are looking a long way back.
Level chips: All, Alarm, Warning, Just log it. Changing this re-reads the list from the server and starts the list again from the top.
Export CSV, which downloads alert_events.csv containing every alert message from the RVs you own, in your units, honouring the level chip you have selected. The search box does not narrow it.

Each row shows the level badge, the device, the alert name, the status chip, and underneath it the start time and how long it lasted, for example Aug 12, 5:10 PM · lasted 1 h 52 min.

What the status chip means#

The chip answers one question: what happened to the out-of-app message, for you. On a shared RV two people can honestly see different chips on the same episode, because you each have your own settings and your own daily count.

On a card, the chip describes the most recent message. Expand the timeline to see what happened at every earlier step.

Every chip carries its reason. Hover it, or move focus to it with the keyboard, to read the full sentence.

It went out, or is on its way#

Chip	What it means
Emailed	This went out to you.
Sending	Waiting its turn - messages are grouped for a moment so a storm arrives as one.
In the catch-up summary	This happened while your RV was offline. Rather than a burst of late emails you got one summary when it reconnected - and it cost nothing against your daily limit.
Grouped into one message	A lot of alerts fired at once, so they arrived as a single summary instead of one email each - and the whole storm cost one message against your daily limit, not twelve.
In your morning summary	Your quiet hours were on, so this waited and arrived with the others in the morning. Alarms and safety alerts always break through.

It was held back#

Chip	What it means	What you can do
Withheld - daily limit	You had used today's email alerts, so this one stayed in the app. Safety alerts and your starred devices are never limited.	Open the device that matters most and select Make it a priority, or wait for the time on the meter above the tabs, which reads `resets 12:00 AM`
Withheld - too many at once	A lot went out in a short time, so we held this back rather than flood your inbox.	Nothing. It resumes on its own, and the meter says when emails are paused until
Withheld - your settings	This is below the level you asked to be emailed about.	Change Email me about in Settings, or Tell me about for that one alert on the What reaches me tab. A muted alert also shows this chip
Withheld - no access	This device is no longer shared with you.	Ask the RV's owner to share it again
Withheld - not a starred device	Your plan emails only your starred devices right now.	Open the device and select Make it a priority
Withheld - channel off	Email is not one of the ways this alert is set to reach you.	On Your alerts, use the pencil icon (Change this alert) and switch Email back on
Withheld - nowhere to send it	There is no verified address for this channel yet, so there was nothing to send to. Adding and verifying one fixes it.	If your plan offers that channel, Settings has a Delivery destinations section where you add the address or number and confirm it
Withheld - we could not call then	We could not place this call at that moment - usually the time of day where you are, or a limit on how many calls a day we may make to your number. Your other channels still went out.	Usually nothing. Your other channels still ran
Withheld - that channel is full	This channel has its own limit, separate from your daily alert count, and it was full. The other channels on this alert still went out.	Wait for that channel's window to roll. The chips on the meter name the moment
Withheld - channel paused	We paused this channel across the whole service after an unusual volume of messages. It is not something you did, and someone is looking at it.	Nothing. This one is ours
Same as the last one	You had just been told the same thing, so we did not repeat it.	Nothing

Some of these can only ever appear on a plan that sells the channel they are about. The meter that carries your daily count and those channel chips only appears when your plan has a daily limit.

Nothing was sent#

Chip	What it means
Could not send	We tried to email you and it bounced. It is still here in the app.
In the app only	Nothing was emailed for this one - it lives here.

Whatever the chip says, the alert itself is always in the app and in your history. Being held back never means being lost.

A worked example#

Your fridge alert Fridge too warm warns above 40 °F and alarms above 48 °F. You set it to keep reminding you, At most 3 reminders. You are on a plan with a daily email limit, so reminders come no closer together than 30 minutes, and you have already used today's emails. It is 6:48 PM.

On Alerts, tab Active, the card reads:

▲ Warning   Fridge   Fridge too warm            Withheld - daily limit
Now 44.6 °F for 1 h 38 min
peaked at 45.5 °F · Warning ▲ at 40 °F · Alarm ◆ at 48 °F
Reminded 3 of 3 - no more reminders this cycle.

[Acknowledge]  [Snooze]  [Remind me again]            [What happened]

You hover Withheld - daily limit and read: You had used today's email alerts, so this one stayed in the app. Safety alerts and your starred devices are never limited.

You select What happened and get:

Started        5:10 PM   Alert 'Fridge too warm': temperature above 40 °F (now 41.2 °F)                                Emailed
Reminder       5:40 PM   Alert 'Fridge too warm': Reminder (1 of 3): temperature still above 40 °F (now 42.5 °F) for 30 min.     Emailed
Reminder       6:10 PM   Alert 'Fridge too warm': Reminder (2 of 3): temperature still above 40 °F (now 43.8 °F) for 1h 00m.     Emailed
Last reminder  6:40 PM   Alert 'Fridge too warm': Final reminder (3 of 3): temperature still above 40 °F (now 44.6 °F) for 1h 30m - no more reminders this cycle…   Withheld - daily limit

So you were told three times, and the fourth message was the one the limit caught. You go out to the RV, find the fridge door ajar, close it, and select Acknowledge. The card turns to Acknowledged by Dana, just now - your own username, if you are Dana - and the reminders stop for everyone on that alert.

At 7:02 PM the reading comes back within range, the episode leaves Active, and it appears in History as Aug 12, 5:10 PM · lasted 1 h 52 min, with an All clear step at the end of its timeline.

What to do if#

The chip says a message was withheld and you want that to stop happening. Read the chip's own sentence first, because the fix is different for each one. A daily limit is eased by making the devices that matter into priority devices; a settings block is changed under What reaches me or in Settings; a missing address is fixed under Delivery destinations in Settings.

You cannot find an old alert in History. Set the level chip to All, then use Show more until the date you want is loaded, and only then type in the search box. Search looks at what is already loaded.

A step has no chip at all. Nothing was ever attempted outside the app for you on that step. That is normal for alerts set to stay in the app.

Reminders stopped and you still want nagging. Use Remind me again on the card. It restarts your own counter only.

Someone else acknowledged and you did not agree. The green line names the account that did it and when. There is no way to undo an acknowledgement from the app; the episode stays open and will still escalate and still send its all-clear.